Leaders: 5 Keys to Building Alignment

Let’s talk about alignment. Specifically, let’s talk about the challenges inherent in building alignment among diverse stakeholders and stakeholder groups. I’ll begin with some general observations about trust, communication and alignment, and then offer five helpful guidelines for collaborative leaders. Have you ever noticed how some people can say the “wrong words” and, still, you get what they mean? And with others, they might say all the “right words,” but you just don’t know for sure, or don’t quite believe, what they’re trying to say? Body language, tone of voice, and other non-verbal cues have a lot to do with these effects. But when conflict arises, trust most profoundly determines h

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